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If you haven’t received your order but the order status shows “Completed”, you may follow these steps:

Step 1: Check with family or neighbours

1. Ask your family members or neighbours if they received the parcel for you.
2. Check potential delivery spots like mailboxes or shoe racks before requesting a refund.

Step 2: Contact seller or courier

1. Reach out to the courier service or logistics partner for parcel information.
2. If the seller's delivery fleet handled the delivery, contact the seller via Shopee Chat.

Step 3: Raise a refund request

1. You can request a refund for an undelivered order if it’s still within the Shopee Guarantee period. To raise a refund request:

⚠️ Important note:

1. No evidence is required for non-receipt cases - for these cases, the solution will be set as "Refund Only" automatically
2. Shopee will review cases and will communicate the resolution to you